Cleaning Service Agreement TERMS OF THE AGREEMENT
There is no term to this agreement. Homeowner may cancel at anytime for
any reason. We ask for a minimum of 48 hours notice. Clean 2a T may also
cancel at any time for any reason with 48 hr notice.
TERMS OF SERVICE
All services provided are under our basic term service. We reserve the
right to alter or modify these terms at anytime in which you will be
given the revised Agreement and your continued use of our service
implies agreement with these terms. Clean 2a T agrees to provide
cleaning services to you as per your request. The charges for our
service is for the agreed dollar amount for a team of our employees(
known as the cleaning team members) for a maximum amount of time that it
takes to clean your home. The charge is for the amount of time that it
takes us to clean your home (No matter how long it takes). Please note
that for an average size home a typical move out cleaning or a deep
clean may take excess of 3 or more work hours if needed. A regular
weekly or every other week cleaning in a typical home may take in excess
of 1-4 hrs. This depends on the cleanliness of the home. Our team
members will do the best possible job they can in the time they have
available. Since the condition of each home may vary, it is possible
that we may not be able to complete the job in the time available. In
such a case additional time may be required at an additional charge. If
you choose not to have additional time then our team members will do the
best possible job they can in the time available. There are no refunds.
By using our services you agree to the terms of this agreement and agree
to pay the total due to us. All agreements are contingent upon strikes,
accidents or delays beyond our control. Any changes to rate and/or time,
be it verbal or in writing will not affect the substance of this
agreement and all the terms herein will still apply with the new
Clean 2a T is a professional cleaning service that is fully licensed
(Copies available upon request). We will be undergoing insurance as soon
as possible. In the mean time we will be liable for any injuries or
damages that may occur until then.
QUALITY OF SERVICE
For your convenience and quality control, if after your inspection you
find our service unsatisfactory; please contact us within 24hrs so we
can correct the issue the next business day. Refunds or discounts are
not offered as we will try to correct any mistakes or missed services
made. Requests received by our office after that time period will be
incorporated into your next house cleaning.
THE CLEANING TEAM
We provide all equipment and supplies. Our cleaners will work in teams
of 1 or more depending on the size of the job. A team leader will be
assigned to your home. We make every effort to keep the same team leader
in your home, but cannot guarantee it. Illness, vacations, etc can also
result in a change of team or change of cleaners on a team.
Our cleaners do not answer the telephone or doorbell. Their only purpose
while in your home is to clean.
TRAINING AND SUPERVISION
New cleaning members are assigned to trainers who supervise them on
there first several cleanings. After a formal review with the trainer,
the cleaner is then assigned to a team or allowed to work on their own.
PREPARING FOR YOUR CLEANING
Prior to the cleaning team'
s arrival, please remove all items that may
delay or cleaning service. Desks that have a large amount of paperwork
for instance will not be cleaned. We would appreciate it if items were
picked up off the floor and dressers and counters were organized before
we arrive. This will maximize efficiency and minimize the time we spend
to charge you accordingly. Also please secure cash, jewelry, and other
small valuables. We also ask that in the summer months if you could set
your air conditioner at an appropriate temperature. If for some reason
you do not want a particular room cleaned, please just leave a note and
close the door you do not want cleaned. For safety reasons, we ask that
your children be supervised while our team and equipment are present in
If your home is equipped with a security system, please insure that it
is in the "OFF" position or inform our office of the codes and input
sequence before your scheduled cleaning. Please be sure to notify our
office if this code changes.
Please ensure your home is accessible to us. Because your scheduled
cleaning time may change each cleaning, we require a key to your home or
a garage code or both. All keys will be handed out to the team the day
of the cleaning.
Our policy is to lock the door while we are cleaning and to not allow
access to unknown people. For safety reasons, please don't rely on our
cleaning teams to let in workmen during the time we are in your home.
WHAT WE DON'T DO
If we are specifically requested to dust/clean inside of a hutch/china
cabinet, dust any computer equipment or wash dishes, client agrees to
not hold Clean 2a T or any of the employees responsible for damage to
any article or component. Clean 2a T is not responsible for damage due
to faulty and/or improper installation of any items, Examples would be:
broken or improperly installed blinds, tiles, curtain rods, shelves,
loose carpet etc. All surfaces (Marble, granite, hardwood floors etc.)
are assumed sealed and ready to clean without causing harm. For safety
reasons our cleaning teams are prohibited from using ladders other than
a stool, and are instructed to wear shoes in your home. We have
instructed are teams to leave certain items untouched (body fluids or
excretions and litter boxes. If your pet has an accident or vomits, it
will be your responsibility to clean it up. Are teams are told to clean
around these areas. Seasonal insect infestation can also be a problem
and may prevent us from completely cleaning your home. If roaches or
fleas are encountered, we will not clean and call you ASAP regarding in
the problem. In this case you may be charge an agreed upon fee...we do not
clean inside curio cabinets. If you have other items you prefer we not
clean or handle, please call the office and or leave a note of the
specifics so we can avoid these areas as needed. Our team cannot climb
higher than a step stool, work on the outside of the house, move
furniture that contain electronics, lift any objects over 20 lbs;
however there might be times when you want us to move furniture (beds,
large chairs, etc. and in these cases we are not responsible for there
breakage due to old or faulty manufacturing. We do not provide any pet
or children related services, or empty diaper pails. The cleaning team
will not pull out any appliances ( stove, fridge, washer/dryer) for you
due to the possibility of causing floor damage (unless you hold us
blameless for any damage), however if you have these appliances moved
out yourself we would be more than happy to clean behind them.
If you have pets our teams are instructed not to enter a house if they
believe an animal is a threat. Please remember that pets may behave
differently if a family member is not present. If we have to reschedule
a cleaning due to a pet you will be charge a agreed upon fee.
Because of the nature of our business, our staff is required to touch
virtually everything in your home. We are as careful as possible;
however, if something does get damaged while cleaning your home, our
staff is instructed to call our office ASAP and to leave a note advising
you of the incident. The office will also follow-up with a phone call or
email to you determining the best course of action. In the event an item
is damaged or broken we reserve the option of repair or replacement. A
dollar value of "one-of-a-kind" items destroyed must be demonstrated in
order that a settlement may be determined.
JOB START/END TIMES
For hourly jobs, we charge from the time we arrive on the premises,
which includes unloading of our supplies and equipment from our vehicle,
to the time we have finished cleaning, including the loading of supplies
back into our vehicle.
SCHEDULING AND CANCELATION POLICY
All cleaning times and schedules are the responsibility of the
homeowner. If you need to cancel/reschedule your cleaning you are
required to give the office 48 hr notice. If you have to cancel last
minute you will be charged a cancelation fee of $25.00 or 25% whichever
ARRIVAL AND DEPARTURE TIME
Clean 2a T prefers a window of a minimum of 5 hrs to clean however if
you have to be cleaned at or after/before a specific time you need to
let the office know 48hrs in advanced to assure that you will be cleaned
on time. Our office hours are generally between 9am and 5pm Monday thru
Friday and Saturday by appt. only. However if the house requires may
extend the time past our normal business hours.
In severe weather, we may determine it is not safe to travel and / or
carry equipment and supplies to your home; therefore your cleaning
service for that day will be cancelled and Clean 2a T will not be held
liable in anyway. If and when this occurs, we will reschedule via email
or phone call.
Please call us at least two days before your scheduled cleaning if you
have special request (after construction, painting, sanding), detailed
refrigerator cleaning self cleaning of oven etc. so we can schedule the
extra time needed to complete these tasks. We can provide an over the
phone estimate; however, we reserve the right to adjust the quote once
we have arrived upon your property. Andy alterations or changes from or
"standard" cleaning checklist involving extra work, will be at an extra
charge. Any "last minute/emergency" cleans are also an extra charge. Any
extra charges must be approved in writing via email or text between you
and Clean 2a T before any extra work begins.
If you need to cancel due to you or someone in your home is sick
(contagious) please contact our office so we can reschedule your
cleaning. If you reschedule your cleaning in the same business week you
will not be charged a cancelation fee. But if we have to reschedule/skip
your cleaning completely for that week you will be charged $25.00 or 25%
which ever is greater if you do not give us 24 hr notice.
Overdue payments are subject to a late fee of $25.00 for accounts
overdue by 30 days. In addition, interest will be charged at the rate of
12% per annum on all overdue amounts accruing monthly.
Please remember that all payments of cash or check will be paid in full
at the time that we arrive on the premises, and work will not begin
until after we obtain payment, unless, you have a verbal agreement prior
to the scheduled clean.
Although a gratuity is not expected or required, the team members
certainly welcome it! A great way to show the team your appreciation is
with a gratuity. The amount of gratuity is split equally among the
members of the team. You may leave a cash gratuity for the team members.
Determining the cost of your cleaning
Clean 2a T must conduct a walk-through before they can give you a quote
in writing. However, after the first or subsequent visit, if Clean 2a T
determines they need to adjust the cleaning fee higher, we will email
you your new dollar amount. You will have the option of not agreeing to
the increase and void this agreement.
Email: email@example.com call or text 1-224-489-6689. If there is an
emergency, please indicate on voicemail. DO NOT contact your assigned
cleaner directly for any reason. Any requests, changes, etc. must go
through the Manage Tori Gandy.
Since cleaning is a very personalized service we are always asking for
cleaning feedback. Please send an email and let us know if there are ANY
concerns or positive comments-good or bad. This feedback is essential to
serve you better, to correct any problems and to pass on these comments
to our cleaners.
Clients will receive a $25.00 discount on there next cleaning service
for referring each new client to Clean 2a T. This discount becomes
effective after the referred clients first cleaning and subsequent
payment. Please email us the new clients name and address and we will
ensure this credit reflect on your future invoice.
EQUIPMENT AND SUPPLIES
We provide our own cleaning supplies and equipment including vacuums,
mops, and cleaning products. Should you choose to supply specific
products for our employees to use then you agree to take responsibility
for the outcome.
Clean 2a T agrees to offer a "Standard" clean located
For $_______, Conducted ______________between the hours of _________ and
__________, for the homeowners______________________________, for the
HOMEOWNER/CLIENT CLEAN 2A T
SIGNATURE / DATE SIGNATURE/ DATE
Name (please print) Name (please print)
© 2016 Clean 2a T.