Cleaning Service Agreement TERMS OF THE AGREEMENT

There is no term to this agreement. Homeowner may cancel at anytime for any reason. We ask for a minimum of 48 hours notice. Clean 2a T may also cancel at any time for any reason with 48 hr notice.

TERMS OF SERVICE

All services provided are under our basic term service. We reserve the right to alter or modify these terms at anytime in which you will be given the revised Agreement and your continued use of our service implies agreement with these terms. Clean 2a T agrees to provide cleaning services to you as per your request. The charges for our service is for the agreed dollar amount for a team of our employees( known as the cleaning team members) for a maximum amount of time that it takes to clean your home. The charge is for the amount of time that it takes us to clean your home (No matter how long it takes). Please note that for an average size home a typical move out cleaning or a deep clean may take excess of 3 or more work hours if needed. A regular weekly or every other week cleaning in a typical home may take in excess of 1-4 hrs. This depends on the cleanliness of the home. Our team members will do the best possible job they can in the time they have available. Since the condition of each home may vary, it is possible that we may not be able to complete the job in the time available. In such a case additional time may be required at an additional charge. If you choose not to have additional time then our team members will do the best possible job they can in the time available. There are no refunds. By using our services you agree to the terms of this agreement and agree to pay the total due to us. All agreements are contingent upon strikes, accidents or delays beyond our control. Any changes to rate and/or time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time.

LICENSED

Clean 2a T is a professional cleaning service that is fully licensed (Copies available upon request). We will be undergoing insurance as soon as possible. In the mean time we will be liable for any injuries or damages that may occur until then.

QUALITY OF SERVICE

For your convenience and quality control, if after your inspection you find our service unsatisfactory; please contact us within 24hrs so we can correct the issue the next business day. Refunds or discounts are not offered as we will try to correct any mistakes or missed services made. Requests received by our office after that time period will be incorporated into your next house cleaning.

THE CLEANING TEAM

We provide all equipment and supplies. Our cleaners will work in teams of 1 or more depending on the size of the job. A team leader will be assigned to your home. We make every effort to keep the same team leader in your home, but cannot guarantee it. Illness, vacations, etc can also result in a change of team or change of cleaners on a team.

CONDUCT

Our cleaners do not answer the telephone or doorbell. Their only purpose while in your home is to clean.

TRAINING AND SUPERVISION

New cleaning members are assigned to trainers who supervise them on there first several cleanings. After a formal review with the trainer, the cleaner is then assigned to a team or allowed to work on their own.

PREPARING FOR YOUR CLEANING

Prior to the cleaning team' s arrival, please remove all items that may delay or cleaning service. Desks that have a large amount of paperwork for instance will not be cleaned. We would appreciate it if items were picked up off the floor and dressers and counters were organized before we arrive. This will maximize efficiency and minimize the time we spend to charge you accordingly. Also please secure cash, jewelry, and other small valuables. We also ask that in the summer months if you could set your air conditioner at an appropriate temperature. If for some reason you do not want a particular room cleaned, please just leave a note and close the door you do not want cleaned. For safety reasons, we ask that your children be supervised while our team and equipment are present in your home.

SECURITY ALARMS

If your home is equipped with a security system, please insure that it is in the "OFF" position or inform our office of the codes and input sequence before your scheduled cleaning. Please be sure to notify our office if this code changes.

KEY
Please ensure your home is accessible to us. Because your scheduled cleaning time may change each cleaning, we require a key to your home or a garage code or both. All keys will be handed out to the team the day of the cleaning.

SECURITY/ENTRY

Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For safety reasons, please don't rely on our cleaning teams to let in workmen during the time we are in your home.

WHAT WE DON'T DO

If we are specifically requested to dust/clean inside of a hutch/china cabinet, dust any computer equipment or wash dishes, client agrees to not hold Clean 2a T or any of the employees responsible for damage to any article or component. Clean 2a T is not responsible for damage due to faulty and/or improper installation of any items, Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc. All surfaces (Marble, granite, hardwood floors etc.) are assumed sealed and ready to clean without causing harm. For safety reasons our cleaning teams are prohibited from using ladders other than a stool, and are instructed to wear shoes in your home. We have instructed are teams to leave certain items untouched (body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Are teams are told to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If roaches or fleas are encountered, we will not clean and call you ASAP regarding in the problem. In this case you may be charge an agreed upon fee...we do not clean inside curio cabinets. If you have other items you prefer we not clean or handle, please call the office and or leave a note of the specifics so we can avoid these areas as needed. Our team cannot climb higher than a step stool, work on the outside of the house, move furniture that contain electronics, lift any objects over 20 lbs; however there might be times when you want us to move furniture (beds, large chairs, etc. and in these cases we are not responsible for there breakage due to old or faulty manufacturing. We do not provide any pet or children related services, or empty diaper pails. The cleaning team will not pull out any appliances ( stove, fridge, washer/dryer) for you due to the possibility of causing floor damage (unless you hold us blameless for any damage), however if you have these appliances moved out yourself we would be more than happy to clean behind them.

PETS

If you have pets our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. If we have to reschedule a cleaning due to a pet you will be charge a agreed upon fee.

ACCIDENTS/DAMAGE

Because of the nature of our business, our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff is instructed to call our office ASAP and to leave a note advising you of the incident. The office will also follow-up with a phone call or email to you determining the best course of action. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of "one-of-a-kind" items destroyed must be demonstrated in order that a settlement may be determined.

JOB START/END TIMES

For hourly jobs, we charge from the time we arrive on the premises, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished cleaning, including the loading of supplies back into our vehicle.

SCHEDULING AND CANCELATION POLICY

All cleaning times and schedules are the responsibility of the homeowner. If you need to cancel/reschedule your cleaning you are required to give the office 48 hr notice. If you have to cancel last minute you will be charged a cancelation fee of $25.00 or 25% whichever is greater.

ARRIVAL AND DEPARTURE TIME

Clean 2a T prefers a window of a minimum of 5 hrs to clean however if you have to be cleaned at or after/before a specific time you need to let the office know 48hrs in advanced to assure that you will be cleaned on time. Our office hours are generally between 9am and 5pm Monday thru Friday and Saturday by appt. only. However if the house requires may extend the time past our normal business hours.

WEATHER

In severe weather, we may determine it is not safe to travel and / or carry equipment and supplies to your home; therefore your cleaning service for that day will be cancelled and Clean 2a T will not be held liable in anyway. If and when this occurs, we will reschedule via email or phone call.

EXTRA REQUESTS

Please call us at least two days before your scheduled cleaning if you have special request (after construction, painting, sanding), detailed refrigerator cleaning self cleaning of oven etc. so we can schedule the extra time needed to complete these tasks. We can provide an over the phone estimate; however, we reserve the right to adjust the quote once we have arrived upon your property. Andy alterations or changes from or "standard" cleaning checklist involving extra work, will be at an extra charge. Any "last minute/emergency" cleans are also an extra charge. Any extra charges must be approved in writing via email or text between you and Clean 2a T before any extra work begins.

SICKNESS

If you need to cancel due to you or someone in your home is sick (contagious) please contact our office so we can reschedule your cleaning. If you reschedule your cleaning in the same business week you will not be charged a cancelation fee. But if we have to reschedule/skip your cleaning completely for that week you will be charged $25.00 or 25% which ever is greater if you do not give us 24 hr notice.

LATE FEE

Overdue payments are subject to a late fee of $25.00 for accounts overdue by 30 days. In addition, interest will be charged at the rate of 12% per annum on all overdue amounts accruing monthly.

PAYMENTS

Please remember that all payments of cash or check will be paid in full at the time that we arrive on the premises, and work will not begin until after we obtain payment, unless, you have a verbal agreement prior to the scheduled clean.

GRATUITY

Although a gratuity is not expected or required, the team members certainly welcome it! A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team members.

Determining the cost of your cleaning

Clean 2a T must conduct a walk-through before they can give you a quote in writing. However, after the first or subsequent visit, if Clean 2a T determines they need to adjust the cleaning fee higher, we will email you your new dollar amount. You will have the option of not agreeing to the increase and void this agreement.

CONTACTING US

Email: torigandy1@gmail.com call or text 1-224-489-6689. If there is an emergency, please indicate on voicemail. DO NOT contact your assigned cleaner directly for any reason. Any requests, changes, etc. must go through the Manage Tori Gandy.

PROVIDING FEEDBACK

Since cleaning is a very personalized service we are always asking for cleaning feedback. Please send an email and let us know if there are ANY concerns or positive comments-good or bad. This feedback is essential to serve you better, to correct any problems and to pass on these comments to our cleaners.

REFERRALS

Clients will receive a $25.00 discount on there next cleaning service for referring each new client to Clean 2a T. This discount becomes effective after the referred clients first cleaning and subsequent payment. Please email us the new clients name and address and we will ensure this credit reflect on your future invoice.

EQUIPMENT AND SUPPLIES

We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. Should you choose to supply specific products for our employees to use then you agree to take responsibility for the outcome.


Clean 2a T agrees to offer a "Standard" clean located at_________________________________________
For $_______, Conducted ______________between the hours of _________ and __________, for the homeowners______________________________, for the following dates__________________________

Changes/ Additions:

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HOMEOWNER/CLIENT CLEAN 2A T

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SIGNATURE / DATE SIGNATURE/ DATE

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Name (please print) Name (please print)